These Terms of Service govern your use of syentrix.com and the AI-powered automation services provided by Syentrix. Please read them carefully before engaging our services or using our website.
Effective Date: April 17, 2026
By accessing or using the Syentrix website (syentrix.com), creating an account, or engaging any of our automation services, you agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.
If you do not agree with any part of these Terms, you must not use our website or services. We recommend printing or saving a copy of these Terms for your records.
Key definitions used throughout this document:
Syentrix is an AI-powered business automation company that builds custom workflow automations for businesses across India. Our services include:
All automation solutions, workflows, and AI agents built by Syentrix are developed by Syentrix's internal team. Syentrix retains operational responsibility for the design, deployment, and maintenance of automation systems during the engagement period.
To use our website and services, you must meet the following requirements:
Syentrix reserves the right to refuse service, terminate accounts, or cancel engagements at our discretion if we determine that eligibility requirements are not met.
Certain features of our website and services require you to create an account. When you register an account with Syentrix, you agree to the following:
Syentrix reserves the right to suspend or terminate accounts that violate these Terms, remain inactive for an extended period, or pose a security risk.
All fees for Syentrix services are outlined in your service agreement. Syentrix does not publish standard list pricing: every engagement is scoped against your processes and quoted individually.
Available on request
Single workflow automation
Available on request
Multi-process automation suite
Available on request
Tailored automation solutions at scale
Continued non-payment for 30 days or more may result in suspension of services and, ultimately, termination of your service agreement.
When using our website and services, you agree not to:
Violation of these acceptable use provisions may result in immediate suspension or termination of services without refund.
Syentrix is committed to delivering high-quality automation services. The following service level commitments apply to all active engagements:
Once your requirements are confirmed and your plan is activated, we will deploy your custom automation within 48 business hours. Complex or multi-system integrations may require additional time, which we will communicate upfront.
If a deployed automation does not meet your requirements, notify us in writing and we will rebuild or reconfigure the workflow at no additional cost. Revision requests must be submitted within the first 30 days of deployment or within 14 days of identifying a performance issue thereafter.
Deployed automations are monitored 24/7 as specified in your service agreement. Syentrix will provide immediate remediation or prorated credits for any unplanned downtime exceeding two consecutive business hours.
Every client receives a dedicated account manager who serves as your primary point of contact for onboarding, ongoing management, escalations, and performance reviews.
These commitments represent Syentrix's operational standards. Specific service level agreements (SLAs) with defined remedies may be included in your individual service agreement and will take precedence over the general commitments described here.
Intellectual property rights related to our services are allocated as follows:
All work product, deliverables, code, designs, workflows, and automations created by Syentrix during the course of your engagement ("Client Work Product") shall be owned by you, the Client. Syentrix assigns all rights, title, and interest in Client Work Product to you upon creation, subject to full payment of applicable fees.
The Syentrix website, brand, logo, platform, proprietary tools, methodologies, training materials, automation frameworks, and all related intellectual property remain the exclusive property of Syentrix. Nothing in these Terms grants you any right, title, or license to Syentrix's intellectual property except as expressly stated.
Any pre-existing intellectual property brought into the engagement by either party remains the property of its original owner. If Syentrix automations incorporate open-source or third-party tools, the applicable third-party licenses will govern those components.
Both parties acknowledge that during the course of the engagement, each may receive or have access to confidential information belonging to the other party.
Business strategies, client lists, financial data, technical specifications, trade secrets, proprietary processes, employee information, and any data marked or reasonably understood to be confidential.
Neither party shall disclose, reproduce, or use the other party's confidential information for any purpose outside the scope of the service engagement without prior written consent.
All Syentrix team members are bound by non-disclosure agreements. Custom NDA requirements for your automation project can be accommodated upon request.
Confidentiality obligations do not apply to information that is publicly available, independently developed, lawfully received from a third party, or required to be disclosed by law or court order.
Confidentiality obligations survive the termination or expiration of these Terms and any related service agreement for a period of three (3) years.
To the maximum extent permitted by applicable law:
Some jurisdictions do not allow the exclusion or limitation of certain types of liability. In such jurisdictions, our liability is limited to the greatest extent permitted by applicable law. Nothing in these Terms excludes liability for fraud, gross negligence, or death or personal injury caused by negligence.
You agree to indemnify, defend, and hold harmless Syentrix, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
Syentrix will promptly notify you of any claim subject to indemnification and will cooperate with your defense at your expense. Syentrix reserves the right to participate in its own defense with counsel of its choosing.
Either party may terminate the service engagement as follows:
You may terminate your service agreement at any time by providing at least 30 days' written notice to Syentrix. Upon termination, you remain responsible for payment of all fees incurred through the end of the notice period.
Syentrix may terminate or suspend services immediately upon written notice if you: (a) breach any material provision of these Terms, (b) fail to make payment within 30 days of the due date, or (c) become insolvent or subject to bankruptcy proceedings.
We believe most disputes can be resolved without formal legal proceedings. If a dispute arises, both parties agree to the following resolution process:
The parties shall first attempt to resolve any dispute through good-faith negotiation. Either party may initiate this process by sending a written notice describing the dispute to the other party. The parties shall have 30 days from receipt of the notice to reach a mutually acceptable resolution.
If informal negotiation does not resolve the dispute, either party may initiate mediation administered by a mutually agreed-upon mediator. Mediation costs shall be shared equally. The mediation shall take place in a location mutually agreed upon by both parties.
If mediation is unsuccessful, the dispute shall be resolved by binding arbitration conducted under the Arbitration and Conciliation Act, 1996, with the seat and venue of arbitration in India and the proceedings conducted in English. The arbitration shall be conducted by a single arbitrator. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.
Class action waiver: Both parties agree that any dispute resolution proceedings will be conducted on an individual basis and not as a class, consolidated, or representative action.
Exceptions: Either party may seek injunctive or equitable relief in a court of competent jurisdiction to prevent irreparable harm, including but not limited to breaches of confidentiality or intellectual property infringement.
Syentrix is committed to protecting personal data in accordance with applicable Indian data protection law, principally the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000 together with the rules made under it.
Basis for processing: Where Syentrix processes personal data on behalf of a client, that processing is carried out on the client's instructions and on a lawful basis under the DPDP Act — ordinarily the consent of the Data Principal, or a legitimate use recognised by the Act. Syentrix acts as a Data Processor on behalf of the client, who is the Data Fiduciary, unless otherwise agreed in writing.
Data Principal rights: Under the DPDP Act, an individual whose personal data is processed may obtain information about that processing, seek correction and erasure, nominate another person to exercise their rights, and access a readily available means of grievance redressal. Syentrix does not sell personal data. To exercise these rights, contact legal@syentrix.com.
Location of processing: Client data is processed in India. Where a sub-processor operates outside India, transfers are made only to territories not restricted by the Central Government under the DPDP Act, and under contractual terms requiring equivalent protection.
Data Processing Agreements: Syentrix provides a Data Processing Agreement on request. It defines sub-processor use, retention periods, personal data breach notification, and the technical and organisational security measures applied.
Breach notification: In the event of a personal data breach, Syentrix will notify the affected client without undue delay so that the client, as Data Fiduciary, can meet its own obligations to notify the Data Protection Board of India and affected Data Principals.
Grievance redressal: Questions, requests and complaints about personal data handled by Syentrix may be sent to legal@syentrix.com and will be acknowledged and addressed within the timelines required under the DPDP Act.
For full details on our data handling practices, see our Privacy Policy.
These Terms and any disputes arising from or related to them shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.
For any proceedings not subject to arbitration, both parties consent to the exclusive jurisdiction of the competent courts in India.
Syentrix provides services to clients located in India. If you engage Syentrix from outside India, you acknowledge that services are performed from India and you consent to the application of the governing law specified herein.
Syentrix reserves the right to modify, update, or replace these Terms at any time. When changes are made:
We encourage you to review these Terms periodically. The most current version will always be available at syentrix.com/terms.html.
If any provision of these Terms is found to be unenforceable, invalid, or illegal by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms.
The remaining provisions of these Terms shall continue in full force and effect. The invalidity of any single provision does not affect the validity of the remaining Terms.
These Terms, together with any individual service agreement, statement of work, and our Privacy Policy, constitute the entire agreement between you and Syentrix regarding your use of our website and services.
These Terms supersede all prior or contemporaneous negotiations, discussions, agreements, and understandings, whether written or oral, relating to the subject matter herein. In the event of a conflict between these Terms and an individual service agreement, the individual service agreement shall prevail to the extent of the conflict.
No waiver of any provision of these Terms shall be effective unless made in writing and signed by an authorized representative of the waiving party. A waiver of any provision on one occasion does not constitute a waiver of that provision on any other occasion.
If you have any questions, concerns, or requests regarding these Terms of Service, please reach out. We are committed to transparency and will respond promptly.
These Terms of Service were last updated on April 17, 2026.